No worries, this is an easy fix!
On the login page, click on the ‘Forgot Password’ link.
You will receive an email shortly after this with instructions on how to reset your password.
Follow the provided link and create a new password for your account. Make sure you are typing the correct email address.
In case you are still having trouble, please contact us for personalized assistance.
After logging in, go to your account dashboard. Look for the ‘Downloads’ or ‘My Purchases’ section. You should find a list of all the ebooks you have purchased.
If you still can’t locate it, contact our support team for assistance. (NOTE: If you bought the ebook without an account, you will still receive those with an email.)
To cancel your subscription, log in and go to your account. Find the subscription section and look for the option to cancel. Follow the on-screen instructions.
If you encounter any issues, reach out to our support team for help.
We apologize for the inconvenience. Please contact our support team with your order details, and we will promptly investigate and issue a refund for the duplicate charge.
Verify that the card details entered are correct. If the issue persists, contact your bank to ensure there are no restrictions. Also, try from a different device.
Alternatively, try using a different card. For further assistance, contact our support team.
If you’ve reached the download limit, please contact our support team. We will assist you in resolving the issue and ensure you have access to the ebook/s you’ve purchased.
Immediately change your password to secure your account. Contact our support team to report the issue and take necessary actions to recover and secure your account.
Try the forget password technique first. Click on ‘Forgotten Password’ from the login page and send a password reset to all of your emails.
You’ll receive the notification on the one you have created an account with.
If you are still having trouble, reach out to our support team with any relevant information about your account, and they will assist you in recovering your account with the correct email.
Please share as much information as possible.
a. Ensure that you are logged in with the correct account.
b. Check your account -> Subscription status.
c. If both are correct and valid, please try clearing your browser cache. Or use a private window/incognito mode to check. If the issue persists, contact our support team, providing details about your subscription, and they will help resolve the access issue promptly.
